FAQ Help Center
ave questions about our hair, orders, shipping, or wholesale services? Browse our most frequently asked questions or contact our team for help with your specific needs.
Products & Quality
What type of hair do you offer?
We offer Chinese bulk hair, weft hair, tape-in extensions, K-tip extensions, clip-in extensions, and other professional hair products and accessories.
Is your hair 100% human hair?
Yes. Our human hair products are made from real human hair. Specific product details, including hair type and processing, are provided on each product page.
What is Chinese bulk hair used for?
Chinese bulk hair is commonly used to make custom hair extensions, wigs, wefts, braids, and other hair products. It is also a popular choice for brands and manufacturers looking to create their own products.
Is the hair cuticle aligned?
Selected products are available with cuticle-aligned hair. When the cuticles are kept in the same direction, the hair generally feels smoother and is easier to manage.
Can Chinese hair be dyed or bleached?
Raw and minimally processed hair can generally be colored or bleached, but the result depends on the original hair color, condition, and processing history. We recommend testing a small sample before treating a larger quantity.
How do I choose the right hair for my needs?
Consider the hair type, length, texture, color, application method, and intended use. If you are unsure, contact our team and we can recommend suitable options based on your project.
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Orders & Shipping
Can I order a sample before placing a larger order?
Yes. We recommend ordering a sample first, especially for new customers or businesses testing a new product. This allows you to check the hair quality, texture, color, and length before placing a larger order.
What is your minimum order quantity?
MOQ depends on the product and customization requirements. For some products, small trial orders are available. Contact us with your requirements and we will confirm the available options.
How long does shipping take?
Shipping time depends on the destination, order size, product availability, and shipping method. We will provide an estimated delivery time when your order is confirmed.
Do you offer worldwide shipping?
Yes. We ship hair products to customers in the United States and other countries. Shipping options and costs depend on the destination and order details.
Do you offer free shipping?
Yes. We offer free worldwide shipping on orders over $1,000 USD. Orders below this amount may have shipping charges depending on the destination and shipping method.
How can I track my order?
Once your order has been shipped, we will provide tracking information when available. You can use the tracking number to check the latest shipping updates.
Wholesale & Custom Orders
Do you offer wholesale pricing?
Yes. We work with salons, hair brands, distributors, and wholesale buyers. Pricing is based on factors such as product type, hair specifications, quantity, and customization.
Can I place a small trial order?
Yes. Small trial orders are available for selected products. Starting with a smaller order is a good way to evaluate the hair before moving to regular or larger-volume orders.
Do you offer OEM and private label services?
Yes. We can support OEM and private label projects, including product specifications, packaging, labeling, and other customization requirements depending on the project.
Can I customize the hair length, color, or texture?
Customization is available for many products. Requirements may include length, color, texture, weight, packaging, and other specifications. Please contact us with your requirements so we can confirm what is possible.
Can you provide custom packaging for my brand?
Yes. We can provide custom packaging solutions for qualified orders. You can discuss your packaging design, logo, labeling, and other requirements with our team before production.
How do I get a wholesale quote?
Send us your product requirements, including the hair type, length, quantity, color or texture, and packaging needs. Our team will review your request and provide a quote based on your specifications.
